What is an active user?
An active user means any named user who logged into AVBTime or a user who had charges incurred in their name during the billed month regardless of their current status.
Simple & Flexible Pricing with AVBTime
Start with 60 days for FREE, and see how we are right for your business
Features
- Time tracking
- Invoicing
- Client management
- Projects with work breakdown schedules
- Staff view and reporting
- Management reporting
- Multicurrency
- 5 support requests per month
- 20 support requests per month
- Custom reports available **
- MYOB and XERO integration options
Frequently Asked Questions
What is an active user?
An active user means any named user who logged into AVBTime or a user who had charges incurred in their name during the billed month regardless of their current status.
What happens after my free trial ends? Am I automatically billed or do I have to consent to continue with AVBTime?
You can sign up to AVBTime at the end of the trial period or at any time during your free trial.
What happens to all my data from my trial period?
If you decide not to sign up by the end of the trial period, then your trial system will be archived for 6 months with your data intact. At the end of the 6 months, the information is then deleted. If in those 6 months that you do want signup after all, then you have a choice of your trial data imported into your production system.
When will I be billed?
You will receive an invoice in the first week of the month for the previous month.
Can I cancel anytime?
You can cancel at any time, but you will be charged for the calendar months, active users.
What happens if we decide to stop using AVBTime?
Your instance of the system will be archived for 6 months and then securely and permanently deleted. Also, we will provide tools for exporting the raw data to CSV files and PDFs of invoices.
Do I get training?
Web-delivered training is available on request.
Where do I go for technical support?
For all support, we encourage users to lodge questions via the built-in support forum.
Can I export my data?
There are tools available for exporting AVBTime data such as times and expenses in CSV format. All invoices and receipts can be exported as PDFs.
Does AVBTime provide custom reports?
If our suite of existing reports is not enough, please discuss with us your requirements for custom reports.
Is it easy to upgrade packages or add on other products?
Switching from the Standard Plan to the Premium Plan is a simple tick of a box. Upgrade your plan, and all the extra features appear instantly.
Do we get discounts if we sign up for multiple active users for our company?
There are volume discounts available for large user numbers.
How do we invite team members?
Team members can be staff or external contractors - to bring these people on board create a person record within AVBTime, and they will be sent an email with access details.
Where is my data stored?
AVBTime is hosted on Microsoft Azure in Australia.
How secure is my data?
All traffic between the user and the server is SSL encrypted.
Does AVBTime share or sell any information with third parties?
AVBTime Pty Ltd does not share or sell any information about our clients and users.
What tracking information about users and devices does AVBTime collect?
To guide our ongoing development, we collect the anonymised statistics on browsers used and type of devices. You have access to this information as well in the reports section with info by the individual user.
For full details on our privacy policy, please read our Privacy Policy, or click here for more information.
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